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Store Policies

I Want You to Love Your Art!

If you have any problems with your order or are not completely satisfied with your art purchase, please contact me at Jema@tothesoul.com.

Your artwork is 100% refundable (less shipping) up to 14 days of receiving the artwork.  The returned artwork must be in its original condition to be refunded.

Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

*see full refund details

Payment

Payment is due at the time the transaction is created. PayPal is the preferred, secure method of payment. You may also make payment using a major credit card.

Sales Tax
Sales tax will be calculated on the purchase price and added to the invoice for buyers as required by law.

Returns and Exchange Details
Communications are required within 7 days of confirmed package delivery for returns, refunds and/or exchanges to be considered. If you’re not satisfied for any reason, my return policy allows you to send back the merchandise within 14 days of the date you received the package for an exchange or a refund of the purchase price, minus the shipping and handling.

I ask that the returned artwork is packaged with the original packing materials, or equivalent quality and received in gallery condition.

The return shipping costs are the buyer’s responsibility and the original shipping costs are non-refundable. Please feel free to contact me at the studio for return authorization and assistance at Jema@tothesoul.com.

 

Shipping

Artwork typically ships within 3-5 business days of receiving cleared payment. You will receive shipment notification and tracking information when the artwork package is ready for shipment.

 

FREE SHIPPING:
Free shipping applies to orders shipping within the continental U.S.

Hawaii, Alaska, and U.S. territories such as Guam and Puerto Rico are subject to additional shipping costs. Please contact me prior to placing your order. I reserve the right to cancel any orders with insufficient postage paid.

 

INTERNATIONAL SHIPPING:
Please contact me for international shipping rates.

 

SHIPMENT DAMAGE:

If your artwork arrives damaged, please follow these steps.

Step 1 – Within seven (7) days of your merchandise delivery date, please email me at jema@tothesoul.com.

Step 2 – Save the original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to jema@tothesoul.com.

Step 4 – I will contact you to discuss the next steps.